Privacy Notice

Haven Rx Privacy Notice



Protected Health Information

PHI stands for Protected Health Information.

The HIPAA Privacy Rule provides federal protections for personal health information held by covered entities and gives patients an array of rights with respect to that information. At the same time, the Privacy Rule is balanced so that it permits the disclosure of personal health information needed for patient care and other important purposes.

How we use your protected health information

We may use and share your PHI for varied reasons. For instance:

Treatment: We may use and disclose your PHI to provide and help you get the treatment, medication, and services you receive. We may:

  • Share your PHI with other providers to help them provide care to you or coordinate your care. In some cases, uses and disclosures of your PHI may be made through a Health Information Exchange or other shared system.
  • Contact you to offer services related to your treatment. These may include:
    • Reminders to refill your medicine
    • Offer counseling with our pharmacist
    • Messages that urge you to take your medicine and follow your doctor’s advice

Payment: We may use your PHI to obtain payment for the services we provide to you and for other payment activities related to the services we provide. We may:

  • Share your PHI with your health plan, pharmacy benefit manager, or other health care payor to determine whether they will pay for your health care products and services. This may also include your copay amount

Health care operations: We may use your PHI for our health care operations. Those are activities we need to do to carry out our health care business. We may:

  • Use and share your PHI to monitor the quality of our health care services, provide customer services to you, resolve complaints and coordinate your care.

Other ways we are required to disclose you health information

In most cases, we are required to obtain your consent before sharing your PHI. However, there are scenarios or exceptions where we are required or permitted to make disclosure of your PHI without your consent. Such as:

  • Required by Law. We may use or disclose your PHI to the extent that the use or disclosure is otherwise required by state or federal law.
  • Public Health. We may disclose your PHI for public health activities, such as disclosures to a public health authority or other government agency that is permitted by law to collect or receive the information.
  • Abuse or Neglect. If you have been a victim of abuse, neglect, or domestic violence, we may disclose your PHI to the government agency authorized to receive such information.
  • Health Oversight. We may disclose PHI to a health oversight agency for activities authorized by law, such as: civil or criminal investigations; inspections; licensure or disciplinary actions; or other activities necessary for appropriate oversight of retail pharmacies, governmental health benefit programs, or compliance with laws.
  • Law Enforcement. We may disclose PHI for law enforcement purposes, such as providing information to the police about the victim of a crime.
  • Coroners, Medical Examiners, and Funeral Directors. We may disclose PHI to a coroner, medical examiner, or funeral director if it is needed to carry out their duties.
  • Research. We may disclose your PHI to researchers when the research is being conducted under established protocols to ensure the privacy of your information.
  • Serious Threat to Health or Safety. Your PHI may be disclosed if we believe it is necessary to prevent a serious and imminent threat to the public health or safety and it is to someone we reasonably believe is able to prevent or lessen the threat.
  • Specialized Government Functions. We may disclose PHI for purposes related to military or national security concerns, such as for the purpose of a determination by the Department of Veterans Affairs of your eligibility for benefits.
  • Inmates. Under certain circumstances, we may disclose the PHI of inmates of a correctional institution.
  • Workers’ Compensation. Your PHI may be disclosed to comply with workers’ compensation laws and other similar programs.

Disclosure to Business Associates

We may allow others who are our business associates to have access to your PHI. Our business associates are required by law to also protect your PHI which is independent of our policy and procedure.

Your Rights

As a patient you have the right to restrict the use of your PHI for any purposes include sending for payments or working with your health plans. You may also request that part or all of your PHI may not be disclosed to family member or friends who are involved in your care.

You also have the right to inspect and review your PHI for accuracy and copy may be requested during our regular business hours.

You also have the right request an amendment to your PHI. However, we deny the request if we believe that your record is correct and accurate.

Questions and Complaints

If you feel that your PHI has been violated or if you have any questions about your PHI. Please contact us at or call 1-877-289-2839. We take our HIPPA compliance very seriously.